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If you are experiencing difficulty making your loan repayments because of hardship circumstances, simply take the following steps…

Hardship

If you are experiencing difficulty making your loan repayments because your circumstances have changed in any way, please contact us immediately to discuss how we may be able to assist you. Our promise to you is to treat you with respect and to use our best endeavours to help you. There are a number of ways you can contact us:

In writing to:

Voula Kouroulis

Austral Mortgage Corporation P/L

Level 16 /15 Castlereagh St

Sydney 2000

or

By Phone on: 02 92991833

or

By Fax to: 02 92991874

Austral is a Credit Licensee and as such must comply with the service levels set out in the National Consumer Credit Protection legislation. This requires us to respond to a hardship request within 21 days. Within 48 hours of receiving your hardship request we will post, email or fax you a Statement of Financial Position form which you will need to complete, sign and return to us promptly. We will review your hardship request as quickly as possible and advise you of any additional supporting information we may need. There are avenues we can consider to help you through difficult circumstances. We will advise you of our response in writing and also confirm that if you consider your hardship application has not been satisfactorily handled, you can refer it to Credit Ombudsman Services Ltd, who can be contacted at:

COSL
Case Management
PO BOX A252
SYDNEY SOUTH
NSW 1235

Or telephone 1800 138 422

Or online at www.cosl.com.au

Credit Ombudsman Services Limited is an ASIC_approved external dispute resolution service which is free to customers of Austral.
Click here for hardship form

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Full Member of COSL
Austral Mortgage is a member of Credit Ombudsman Services Limited an ASIC-approved external dispute resolution service which is free to any of our customers who may have a complaint or hardship request they feel has not been resolved satisfactorily with Austral. CLICK HERE

ASIC Licence
Austral Mortgage Corporation is licensed through ASIC as an Australian Credit Licensee Licence No 329904

Full Member of MFAA
Austral is a member of the Mortgage & Finance Association of Australia (formerly MFAA), the professional body for the mortgage industry.

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