Austral Mortgage Testimonials
"Awesome! Thanks Voula and thank you for all your assistance along the way. Also to Liliana in the first instance too. You are both a pleasure to deal with."
Kylie Lane, NSW
"Thanks so much Liliana for sorting out the matter. You are an incredible manager! You have always been fantastic to us. Always available and very obliging and we appreciate it very much."
Nitza Lowenstein, NSW
"Thanks Nadine, as always your customer service is impeccable and at a time when many people in "customer service" appear not to care at all, you are a shining light.
Dr. Mark Schwartz, NSW
"I really must compliment the whole team there at Austral, everyone is so helpful and has enough knowledge to cover each other in an absence, it is very refreshing"
Jenny Murray, NSW
"Thanks Liliana for all your wonderful service, your quick and clear response and lovely sense of humour?"
Kylie Lane, NSW
"The whole team at Austral are amazing, we are so glad we arranged our finance through you!"
"I wanted to bring to your attention what a valuable asset your company has with an employee like Voula. She has helped me promptly on all occasions, is always professional, friendly, polite and accurate. She listened genuinely to my concerns and went out of her way at times to assist us in our application for a mortgage. She is always a pleasure to deal with and really understands the meaning and importance of good customer service. I would not hesitate to contact her again in the future for our financial needs. Thank you for providing a great service with great staff, making a complicated process much easier for first home buyers like us."
Kathryn Collins, WA
"Cannot speak highly enough of Vicky and her team at Austral. Without their persistence and support, we would not have managed to get the loan. Thank you"
Brenton Would, SA
“Liliana, that is wonderful news! Thank you very much for your hard work on our behalf. In the 15 years we have been with Austral your service has always been fantastic, and your staff friendly and helpful. You really have earned our loyalty. Thanks again,"
“Thank you for all your help in all our refinancing and looking after us on such a professional level. Keep up your happy ways! You have been great. P.S. Keep the lavender on your desk for stressful times.”
Joanne - about Austral Mortgage refinancing her home and investment loans.
“Many thanks for your exceptional help. Everything you did for me was without hesitation. Austral went beyond the normal level of service. My anxiety was overcome due to your efforts once again.”
Cindy - about Austral assisting with an increase to her home loan.
“I wanted to acknowledge you as providing the best customer service that I have received anywhere - you stand out a mile.
For over ten years you have always been fantastic - helpful, friendly, prompt and professional. Manreet and I appreciate your commitment to consistently providing us with excellent service, everytime. Thank you for your help today in dealing with our matter.Regards”
“I am pleased to make mention of Liliana who deserves special recognition for her comprehensive understanding, patience and ability to explain technical concepts not often understood by those many bank loan help desks or technical areas…”
“You can be assured that I will recommend and promote AUSTRAL Mortgage to all my friends and anyone whom I meet in the future for their mortgage needs. I do thank you sincerelly for all your help and cooperation in this matter…”
“Thank you very much for taking the time to call me and help me with my problem. This is trully customer service. I am impressed. In fact I have been so impressed I have told everyone about it…”
“Thank for your speedy assistance Liliana - I really acknowledge the great service you provide to me as a customer…”
“I have been a client with your company for nearly eight years now, and each time I have needed to contact you, your Customer Service division has been exemplary in dealing with my issues….This is very unusual when it comes to financial institutions, and I have appreciated the patience displayed to me over the phone. A wonderful effort, and extremely welcoming. Thank you for your kind approach and professional service.”
“I have had the pleasure of dealing with Austral Mortgage Corporation in respect of a number of Home and Business Loans over the past few years…”